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Privacy policies

Senteurs de Maya is committed to protecting your confidential information online. Please read the following policy to understand how your personal information will be treated when shopping on our (hereinafter the “Website”).

If you have any questions regarding data processing and collection, and after reading this policy, these questions remain, you may contact us directly at and we will ensure that your questions are answered as soon as possible.


Senteurs de Maya does not collect information that is identifiable to a person or legal entity, unless that person provides the information on a voluntary basis. When you provide us with personal information, you agree to the manner in which Senteurs de Maya collects, uses, discloses and otherwise manages such information as described in this policy. We collect your personal information when you:


  • Purchase products from the Website;

  • Create an account on this Website;

  • Complete a survey, participate in a contest or other promotion;

  • Contact us or when otherwise submitted to Senteurs de Maya

Personal information may include your name, address, e-mail address, telephone number, purchased items, date of birth, method of payment and any other personal information you may provide to Senteurs de Maya In addition, personal information may also include information collected automatically when you visit our Website. In fact, we collect information from your browser. For example, this information may include your IP address, the type and language of your computer, access times, the contents of any undeleted cookies that your browser has accepted from us (see the "Cookies" section of the Terms & Conditions) and the address of websites from which you have been redirected to our Website (hereinafter collectively the "Personal Information").


Senteurs de Maya uses Personal Information to route your orders and requests regarding the products and services offered on the Website and to follow up on these orders or requests.


Senteurs de Maya also uses this Personal Information to send you, according to the choice you have made, advertising material or additional information on its products, services, surveys, contests, promotions and special offers, for marketing purposes. However, you are free to choose not to receive advertising or marketing materials at any time.


Senteurs de Maya also uses Personal Information to conduct market research and performance research with a view to improving customer service and the quality of products and services on the Website.


Senteurs de Maya may also use the Personal Information to contact you regarding the use of the Website and the products and services you purchase.


We want you to understand with whom we share the Information we collect about you, about your activities on our Website or when you use our services. Consequently, we do not share your Personal Information, except with your consent, which is expressly granted by your use of the Website in the manner set out in paragraphs (i) to (iv) of Section 1 above and in the following situations:

  • Authorized Service Providers: We may share your Information with service providers who perform transactions on our behalf. The services offered by these service providers include processing credit card orders and payments, delivery, customer service, marketing assistance, sales and business analysis, support for the functionality of our Website, conducting contests, sweepstakes and surveys, and support for other features of our Website. These service providers may have access to your Personal Information for the sole purpose of performing their functions;

  • ii) Business Partners: We may share your Personal Information with our business partners in order to offer you products, services, promotions, contests or sweepstakes through our Website or services. Our partners may use your Personal Information in accordance with their own privacy policies. To learn more about the privacy policy of a particular one of our business partners, you should contact that partner directly;

  • iii) Other Cases: By using our services and providing us with your Personal Information, you consent to Senteurs de Maya disclosing such Information in the following circumstances:

  • In response to a legal requirement, such as a subpoena, court order, request from a law enforcement or other government agency, to exercise or enforce our legal rights, and to defend a legal claim;

  • As reasonably necessary to protect the rights, property and safety of our company, our users and our employees, including investigating or preventing fraud and suspected illegal activity or other wrongdoing, enforcing the terms of use of the Website or applying other agreements or policies, and protecting Senteurs de Maya and other visitors to the Website or users of products and services offered by Senteurs de Maya.; and

  • In connection with a significant corporate transaction, such as the sale of our company, a divestiture, merger, asset sale or in the unlikely event of bankruptcy. Any third party to whom we would disclose your Personal Information is authorized to use such information in accordance with this Privacy Policy only, unless you indicate otherwise.



There are a number of places on our Website where you can click on links that take you to other websites that are not subject to the terms of this Privacy Policy. Third party websites may request and collect information about you, including Personal Information and, in some cases, inform us of your activities on such websites. We recommend that you review the privacy policy of each third party website you visit by clicking on the "Privacy Policy" link generally located at the bottom of the web page you visit.



If you have an Senteurs de Maya account, you can consult and update your Personal Information online by visiting the Customer Area page. You may request deletion of your account by sending an email to In such a case, the Personal Information related to said account will be deleted. In doing so, data relating to orders placed will not be deleted for accounting and statistical purposes.



If you close your Senteurs de Maya account, we may retain some of the information in your account for analytical purposes as well as for account maintenance integrity and fraud prevention, to collect fees charged, to enforce the Terms of Use, to take such action as we deem necessary to protect the integrity of our Website or our users, or as otherwise permitted by law. In addition, if some of your information has been provided with your consent, to event organizers or third parties, the use and retention of your information will be subject to the policies of those third parties.


We take appropriate security measures, including physical, electronic and procedural measures to protect your Personal Information from unauthorized access and disclosure. For example, only our authorized employees may access Personal Information and may only do so when access to such information is necessary for authorized administrative functions and we use firewalls.

Although we take the security measures required by law, no security device is foolproof. Users should always exercise care in the handling and disclosure of their Personal Information and should avoid sending their Personal Information via unsecured email.


We use various technologies to collect information from your computer and information about your activities on our Website.

Other Technologies: We use standard Internet technology, such as pixel tags, web beacons and other similar technologies to track your use of our Website. We include pixel tags in promotional emails and newsletters to verify that messages are opened and acted upon. A Web beacon is a small file placed on a Web page that allows a Web site to perform certain tasks, such as counting users who visit that page or accessing cookies. We may also receive an anonymous identification number if you access our Website through an advertisement posted on a third party website. The information we collect in this way allows us to personalize the services we provide to visitors to our Website, to distribute targeted advertising, and to evaluate the overall effectiveness of our online advertising or other activities.



Your Personal Information is retained indefinitely as long as required by law or as long as it is necessary to retain it for the purposes set out in this policy.

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